Privacy Policy

Who we are

PropServeLondon (“we”, “us”) provides property inventory, inspection, cleaning and clearance services in Greater London. For data protection law, we are the controller of personal information collected through this website and our booking form.

Company number: [Company number to be confirmed]
Registered office: [Registered office address to be confirmed]

You can contact us at info@propservelondon.co.uk or 0203 488 9191.

What we collect

When you submit a booking or contact request, we typically collect:

• your name, email address, phone number and role (for example landlord or agent)
• the property address, postcode and size
• the service you need, preferred date, access notes and any message you send

We do not ask for payment card details on this website. Server logs may record technical data such as your IP address and browser type so we can keep the site running.

How we use it

We use this information to:

• respond to enquiries and confirm bookings
• attend the property and deliver the service you asked for
• keep records needed for our work and to handle follow-up questions

The legal bases we rely on are taking steps at your request before a contract, performing a contract, and our legitimate interests in running a property services business. Where we must keep records for tax or legal reasons, we rely on a legal obligation.

Who we share it with

We share information only where needed to provide the service. That can include our email provider (we currently send booking emails through Resend) and our website hosting provider. We do not sell your personal information.

How long we keep it

We keep enquiry and booking details for as long as needed to complete the work and deal with any follow-up, and then for a reasonable period in case of queries or legal claims. We then delete or anonymise it unless we must keep it longer by law.

Cookies

This website uses only cookies or similar storage that are needed for it to function. We do not use advertising or analytics cookies on this site.

Your rights

You can ask us for a copy of your personal information, to correct it, to delete it, to restrict how we use it, or to object to certain uses. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

See also our Terms of Service.